Frequently asked questions
Delivery, installation, VAT, purchase orders and returns. If your question is not here, call 01707 240388.
What is your shipping policy?
Delivery is included in our prices to UK mainland addresses, and the full terms are in our shipping policy. If you need a delivery date confirmed before ordering, call us on 01707 240388.
How long will my order take to arrive?
Most orders are delivered within 30 days of being accepted, and business orders within a reasonable time agreed with you. Many products are held in stock and arrive sooner. See delivery and lead times.
Do you offer installation?
Our prices do not include installation, but we can arrange it after delivery. It is quoted separately because the cost depends on the site, the ground conditions and the product. See installation.
Are your prices inclusive of VAT and delivery?
Prices shown include delivery to the UK mainland and exclude VAT at 20%. VAT is added at the checkout and shown separately on your invoice.
Can I buy on account or pay by purchase order?
Yes. A 30 day credit account is available to schools, universities, colleges, the NHS, PCTs and local and parish councils. See trade, schools and public sector.
Do you supply schools, councils and contractors?
Yes. We supply building and landscape contractors, councils, schools, universities and industry. If you are pricing a tender, call 01707 240388 and we will put a written quotation together.
Can I get a quote for several items?
Yes, and most of our orders are placed this way. Use the quote form, or call 01707 240388.
Can I return an item?
Consumers have 14 days to cancel under the distance selling rules, as set out in our returns and refunds policy. For business customers, returning goods that are not faulty attracts a 30% handling charge of the invoiced value plus delivery and return shipping. Made to order and bespoke items cannot be returned unless defective. Anything faulty is put right at our cost.