Workplace Outdoor Solutions Ltd, trading as Workplace Outdoor Products, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit www.workplaceoutdoorproducts.co.uk or do business with us. We are the Data Controller under applicable Data Protection Law, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal information:

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you.
  • Technical Data: IP address, login data, browser type/version, time zone, location, operating system, and platform.
  • Profile Data: Username, password, orders made by you.
  • Usage Data: Information about how you use our website.
  • Communications Data: Your communication preferences.

We may also receive personal information from credit reference agencies, fraud prevention agencies, or trusted third parties with your consent, which we combine with existing data.

How We Use Your Information

We use your personal information for the following purposes:

  • Identify you and manage your account.
  • Process orders, including billing and order fulfillment.
  • Comply with legal obligations.
  • Conduct research, statistical, and behavioral analysis.
  • Prevent and detect fraud.
  • Improve our services and website.
  • Send marketing communications (with your consent or based on legitimate interests for existing customers).

We process your personal information based on:

  • Consent: Where you have given explicit permission (e.g., for marketing).
  • Contract: To fulfill orders or take steps before entering a contract.
  • Legal Obligation: To comply with laws or regulations.
  • Legitimate Interests: For purposes such as improving services or marketing similar products to existing customers, provided your rights are not overridden.

Sharing Your Information

We may share your personal information with:

  • Companies within our group.
  • Suppliers, subcontractors, and service providers (with appropriate data protection measures).
  • Law enforcement or regulatory bodies when required.
  • Prospective buyers if our business is sold or integrated, ensuring your data is protected.

International Transfers

If we transfer your personal information outside the European Economic Area (EEA), we will ensure adequate protections are in place, such as standard contractual clauses, to safeguard your data.

Data Security

We use technical and organizational measures to protect your personal information, including encryption and access controls. However, no internet transmission is 100% secure, and you share information at your own risk. Email communications, in particular, may not be secure and could be intercepted.

Your Rights

Under GDPR, you have the following rights regarding your personal information:

  • Access: Request details about the data we hold and how we process it.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Restrict processing in certain cases (e.g., if data is inaccurate).
  • Data Portability: Receive your data in a structured, transferable format (where applicable).
  • Object: Object to processing based on legitimate interests (e.g., marketing).
  • Automated Decisions: Not be subject to decisions based solely on automated processing (where applicable).

To exercise these rights, contact us at [email protected] or call 01707 240388. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/ or by calling 0303 123 1113.

Cookies

Our website uses cookies to track visitor behavior and improve your experience. You can manage cookie preferences via your browser settings. For more information, visit www.aboutcookies.org.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined, or as required by legal or regulatory obligations.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children under 16. If we become aware of such data, we may delete it without notice.

Contact Us

For questions or concerns about this Privacy Policy, contact us:

  • Email: [email protected]
  • Phone: 01707 240388 (Monday–Friday, 9am–5pm)
  • Address: Workplace Outdoor Solutions Ltd, PO Box 629, Welwyn, AL7 9RQ, United Kingdom

This Privacy Policy is governed by English law and was last updated on April 28, 2025.